3/2/2024 0 Comments Automation for jira pricing![]() Completing a testing process to trial apps in an environment that simulates a large scale Data Center instance.Completing a 150+ question architectural review.There are two parts to our validation process: The following screencasts show how to do this.Atlassian Marketplace Partners must build and test their apps to meet the new approval standards, and submit all test results to Atlassian for review prior to earning the designation of "Data Center approved app." One queue for incoming German requests, one for Spanish, etc. Creating a queue for a specific languageĪlternatively, you can also easily create a service desk queue, based on the language detection feature of Jira Service Desk Language Tools: We recommend to experiment with this feature, if it the results are meaningful in your environment, as we made the experience that this is not always the case.Īnyway, when you want to use this feature, you have to switch in on in the app settings of the project.Ĥ. Language sentiment comes with a value between 0 and 100 where 0 is worst and 100 is best. Using the Microsoft Azure language analytics the app provides you with a language sentiment on each customer request and the following responses. Escalating a service request with low language sentiment (experimental) Unfortunately for server, the trigger that we use in this example is a PRO feature. If you don't have it yet, you can get it on the marketplace. In the following example, we use the Automation Lite for Jira app for cloud. Sending an E-Mail-Notification on the use of rarely used languagesįor some rarely used languages that you want to monitor, you can use an automation rule to send you an alert email is someone uses it. Select this action if there is more than one user who can speak the selected language, i.e. Select this action if there is a single user who can speak the selected language You will see multiple options in the dropdown. In the component list, select a New Action Step 3: Define to whom the issue will be reassigned as the action Include the value of the language that you want to reassign. Step 2: Specify the customer language in the conditionĬhoose the recommended option Issue fields condition Save the trigger to return to the rule menu In the second dropdown, choose the option to Edit issue Search for the field Customer Language and select it Step-by-step Guide Step 1: Select customer language as trigger With the built-in automation feature you can reassign an incoming request after the Jira Service Desk Language Tools determined the language of the request.Adding this language as "agent language" in settings and letting them handle the conversations in that language.If you have native speakers of a language in your service desk team, you probably want them to own tickets in that language and override automated translations. Reassigning issues based on the customer language Business case The same automation functionality can be added to Jira Service Desk Server and Data Center with the Automation for Jira app from the Atlassian Marketplace.ġ. ![]() Automation should not be mistaken with Legacy Automation, which contains legacy automation rules in Jira Service Desk cloud.
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